Frequently Asked Questions
Have Questions?
We’ve Got Answers
Navigating freight and logistics can be complex — but it doesn’t have to be. At DN Freight, we believe in clear, proactive communication. Below you’ll find answers to some of the most common questions our clients ask about shipping, customs, warehousing, and more. If you don’t see what you’re looking for, our team is just a message away.
Shipping and Freight Services
Q1: What types of freight services does DN Freight offer?
A: We provide customs brokerage, international and domestic freight services via air, ocean, and road, including FCL/LCL shipping, cross-border trucking, and express air freight. Our team also specializes in multimodal logistics, reefer containers, and hazardous cargo transport.
Q2: Can you help with urgent or time-critical shipments?
A: Absolutely. We offer AOG (Aircraft on Ground) cargo handling, same-day air freight bookings, and emergency road transport. We’re known for meeting tight delivery deadlines across Southern Africa.
Customs Clearance
Q3: Are you a licensed customs broker?
A: Yes. DN Freight is fully licensed and SARS-accredited, allowing us to handle import/export clearance, tariff classification, VAT deferment, and documentation across all major South African ports and airports.
Q4: What documents are required for importing goods into South Africa?
A: Common documents include:
- Commercial invoice
- Packing list
- Bill of lading or airway bill
- Import permit (if required)
- Certificate of origin
We’ll guide you through the entire documentation process to ensure compliance.
Q5: Can you assist with SADC or EUR1 certificate preparation?
A: Yes. We regularly help clients prepare SADC, EUR1, and other trade certificates to benefit from preferential trade agreements and reduce import duties.
Coverage and Locations
Q6: Which areas in South Africa do you serve?
A: We have a strong presence in Johannesburg, Durban, Cape Town, Port Elizabeth, and East London. Through our local facility network, we offer warehousing, distribution, and delivery nationwide.
Q7: Do you offer cross-border logistics to other African countries?
A: Yes. We operate road freight services to Namibia, Botswana, Zimbabwe, Mozambique, Zambia, Lesotho, and Eswatini. We manage documentation, customs, and delivery to final destination.
Q8: Can you handle shipments that don’t pass through South Africa?
A: Yes we handle cross-trade services. We manage shipments from one country to another, even if the cargo doesn’t enter South Africa. It’s ideal for international clients with suppliers and buyers in different regions. We also handle merchanting transactions involving Switch Bills of Lading.
Warehousing and Distribution
Q9: Do you provide warehousing services?
A: Yes. We offer secure short- and long-term storage, inventory control, and last-mile distribution via our warehouse and partner facilities across South Africa.
Q10: Can you assist with packing and crating?
A: Definitely. Our card packing and export-ready packaging services ensure your goods are safely prepared for international or local shipment, including fragile or oversized items.
Insurance and Cargo Protection
Q11: Is my cargo insured during transit?
A: DN Freight offers optional marine cargo insurance for added peace of mind. Our coverage protects against theft, loss, damage, or delays — according to your shipment’s value and risk profile.
Q12: What happens if my cargo is delayed or lost?
A: We provide full transparency and tracking throughout the journey. In case of delay, we work on re-routing options. In case of loss we assist with the claims process.
Support and Communication
Q13: How do I track my shipment?
A: All clients receive real-time tracking updates via email or our portal. For personalized updates, your dedicated service coordinator is always available.
Q14: Can I speak to someone directly?
A: Yes — we believe in human support. Call us, email us, or request a callback, and our team will assist you promptly. We prioritize responsive, hands-on service.