Privacy Policy

At DN Freight, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant data privacy laws.

1. What Information We Collect

We may collect personal information such as:

• Your full name
• Email address
• Contact number
• Company name
• Physical or delivery address
• Details of cargo or shipment requests
• Any other information voluntarily submitted via our contact forms, emails, or rate/estimate requests

We also collect non-identifiable data through cookies (such as IP address and browsing behaviour on our website).

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes
• Process and manage logistics, freight forwarding, and customs services
• Communicate with you about services, updates, or changes
• Improve our website, services, and customer support
• Comply with legal and regulatory requirements

We do not sell or rent your information to third parties.

3. How We Protect Your Information

DN Freight employs reasonable technical and organizational safeguards to:

• Secure data against unauthorized access, loss, misuse, or alteration
• Limit access to personal data to only authorized personnel
• Store data in secure environments with up-to-date firewalls and password protection

 4. Sharing Your Information

We may share your personal information with:

• Trusted third-party service providers (e.g., customs agents, courier companies) to deliver requested services
• Legal authorities, only when required by law
  All third parties are required to comply with confidentiality and data protection agreements.

5. Cookies and Tracking

Our website uses cookies to:

• Improve user experience
• Analyze site traffic via tools like Google Analytics
• Remember user preferences

You can control or delete cookies via your browser settings.

 6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your data under certain circumstances
• Withdraw your consent at any time (where applicable)

To exercise these rights, please contact us at privacy@dnfreight.co.za.

 7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services implies your agreement to any revisions.

 8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

DN Freight – Privacy Officer

privacy@dnfreight.co.za
 +27 11 123 4567